Cancelling your Experience as a Host
We understand that sometimes life gets in the way. Yet cancellations can be very disruptive for guests and should be avoided, if possible.
If one of your Experiences has to be cancelled and it’s not because of Weather or Emergencies or safety issues, you may be charged a cancellation fee.
Cancel your Experience reservation as a Host
Cancel your Experience reservation as a Host on desktop
- Click Experiences Dashboard > Calendar
- Click the date on the calendar
- Find the time that you want to cancel and click the Experience card to open it
- Click Cancel Experience
- Choose the reason that best describes why you need to cancel and click Next
- Review the Experience Host cancellation policy and click Next
- Add a note for your guests and click Cancel this Experience
Cancel your Experience reservation as a Host in the Airbnb app
- Tap Manage your Experiences
- Tap Calendar and select the date and time that you want to cancel
- Tap Cancel Experience
- Choose the reason that best describes why you need to cancel and tap Next
- Review the Experience Host cancellation policy and tap Next
- Add a note for your guests and tap Cancel this Experience
Cancel your Experience reservation as a Host in the Airbnb app
- Tap Manage your Experiences
- Tap Calendar and select the date and time that you want to cancel
- Tap Cancel Experience
- Choose the reason that best describes why you need to cancel and tap Next
- Review the Experience Host cancellation policy and tap Next
- Add a note for your guests and tap Cancel this Experience
Cancel your Experience reservation as a Host on mobile browser
- Tap Calendar
- Tap the date on the calendar
- Find the time that you want to cancel and tap the Experience card to open it
- Tap Cancel Experience
- Choose the reason that best describes why you need to cancel and tap Next
- Review the Experience Host cancellation policy and tap Next
- Add a note for your guests and tap Cancel this Experience
What cancellation penalties apply
Penalties may apply if you cancel an Experience that’s already been booked by a guest.
We may charge a fee of up to 20% of the booking value of the cancelled Experience, which we’ll deduct from an upcoming payout. We’ll notify you if a fee will be charged before you complete a cancellation.
Frequent cancellations, or no-shows, are a violation of our Terms of Service and may result in removal of your Experience from Airbnb.
If you need to cancel your Experience because of weather
If your Experience takes place outdoors, you may cancel if weather conditions create an unsafe or uncomfortable environment for your guests. You won’t be charged a penalty fee. We may contact you for documentation to verify weather-related claims.
If you need to cancel your Experience because of emergencies or safety issues
We understand that emergencies happen. We don’t apply penalties for cancellations covered under the Major Disruptive Events Policy or for cancellations made for valid safety reasons.
What happens to guests when you cancel their Experience reservation
Your guests will receive a notification and a full refund.
If you rebook your guests for a different date or time after cancelling
If you and your guests agree to an alternative date or time and they rebook your Experience, contact us to let us know after you cancel. We’ll verify that your guests have agreed, and we’ll remove any penalty that was applied.
Related articles
- Guest
If your Host cancels your experience
If a Host needs to cancel an experience, you'll be notified immediately and you'll be refunded in full. - Experience Host
What should I do if bad weather affects the experience I’m hosting?
If weather conditions are unsafe for guests before or during an experience, you may cancel the experience without penalty. - Experience Host
Find the cancellation policy for your Experience reservation
The amount of any refund depends on the Host’s cancellation policy and the time and date you cancel.