Our diverse global community makes Airbnb possible

Building an inclusive platform for all hosts and guests is our greatest goal, and we’re always working to improve it.

At the heart of our mission is the idea that people are fundamentally good and every community is a place where you can belong. I sincerely believe that [discrimination] is the greatest challenge we face as a company. It cuts to the core of who we are and the values that we stand for.

Brian Chesky
Brian Chesky
CEO, Co-founder of Airbnb

Discrimination has no place on our platform
From an air mattress in our founders’ apartment to a global community of millions, Airbnb is constantly growing, and so is our responsibility to ensure that hosts and guests can use our platform without encountering prejudice or discrimination. We’re always working to do better, and we’re thankful for the opportunity to listen to and learn from our community.
This year we asked Laura Murphy, the former head of the American Civil Liberties Union’s Washington D.C. Legislative Office, to lead a review of every aspect of diversity and inclusion on the Airbnb platform. After months of research and collaboration we’ve released a report that we invite all members of our community to read.
Thanks to Laura’s review and the involvement of many teams here at Airbnb, we’ve announced a number of updates. Our new Community Commitment, stronger Nondiscrimination Policy and the development of a permanent team dedicated to fighting bias while encouraging diversity are just a few of the steps we’re taking to fight bias. The input of our global community was crucial to this report and to the development of these initiatives. This work is just the start of our ongoing commitment to addressing these challenges, and we’re looking forward to sharing more news, partnerships and resources here.

Our hosts and guests are leading the way
We’re always working to build a better platform, and it’s the collective efforts of our hosts, guests and global community that make each Airbnb experience possible. We believe in celebrating these stories and sharing the ways they inspire us to rethink what it means to belong as we work harder toward ending discrimination.

Every host should have access to tools for success
From managing calendars and communication to welcoming guests into their homes, our hosts work hard to facilitate amazing travel experiences and human connections. We’re here to support that hard work with resources to help our hosts.

Understanding bias and belonging

One of the ways we’re fighting discrimination is through unconscious bias training. To help our members understand discrimination and the biases that cause it, we’ve created this toolkit exploring bias and other factors that influence people’s decisions, even without their knowledge.

Taking action together

Airbnb Citizen advocates for progress by working together with our global community. This is where we share tools for learning and advocating, ideas from leading thinkers, news on the status of home sharing and ways to take action.

Helping our hosts create belonging

Shared understanding is essential to building more welcoming and inclusive Airbnb experiences. Our expanded Help Center has answers to many real-world questions about our nondiscrimination policy.

We want to hear from you

We’re inspired by the vibrancy of our Community Center, where our hosts share stories and ideas with each other, that delight us and motivate us to build a better platform. Share your experiences of human connection and spark a discussion.

We believe in supporting change through partnerships both inside and outside of Airbnb
Progress has the greatest impact when organisations with shared values work together to serve their communities. Here are a few of our external partnerships that are promoting open discussion, and elevating diverse voices at global and local levels.
Our workplace is an integral part of the Airbnb community
Airbnb is truly powered by people - both our hosts and guests around the world and internal community of employees and business partners shape the ways we work and grow. We believe that diversity is essential to building a world where everyone can feel they belong, and we’re taking action to end discrimination and build a more inclusive company. We’re committed to transparency as we work to make Airbnb a workplace where everyone feels welcome and all voices are heard.
Hiring and Inclusion at Airbnb