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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.

    What is self check-in?

    Self check-in means that guests can access the listing using a key lockbox, smartlock or keypad, or by getting a key or access from the building staff (such as a doorperson or front desk attendant) at any time after the designated check-in time on their arrival date. If access relies on building staff, the person must be available 24 hours a day to provide a key or access to the listing.

    Learn how to add the self check-in option to your listing.

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