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    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.
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    Why was my listing paused or suspended?

    Your listings may be suspended if you fail to meet the basic requirements overall rating, response rate, accepted reservations, or cancellations. If your listing is suspended, it won’t show up in search results and you won’t receive any new bookings.

    You’ll have the opportunity to reactivate your listing once the suspension period is over, subject to a review by Airbnb. Serious infractions could lead to permanent removal from Airbnb.

    Existing reservations

    Your upcoming reservations will not be impacted by your listing being suspended, but may be cancelled if you fail to provide high-quality guest experiences or otherwise violate our Terms of Service.

    Previous guest feedback

    While your listing is suspended, consider taking some time to make changes to your hospitality and listing based on the feedback you got from previous guests. To read guest feedback, go to reviews. To get your overall progress, go to Progress. If you're using ProHost tools, go to Performance to get your overall performance. You should also familiarise yourself with our basic requirements and review tips from our Help Centre.

    After the suspension period

    You may be eligible to reactivate your listing to get new bookings. You can reactivate by logging into your account and following the steps that appear.

    After reactivating, your listings could be suspended again if you continue to perform below the basic requirements.

    Appeal process

    If you have a 30-day suspension, you may be able to appeal it by completing our suspension appeal form You won't be able to access this form if your suspension is shorter than 30 days.

    Airbnb will only grant appeals in very limited circumstances.

    Grounds for a successful appeal may include:

    • Markedly improved guest feedback over the past 30 days
    • Unclear negative feedback from guest reviews
    • Rare extenuating circumstances

    Circumstances that won’t be accepted upon appeal include:

    • "The guest review was unfair." The appeal process isn’t meant to appeal unfair ratings. Consider updating your listing description and photos to help set guest expectations following the suspension.
    • “This was a one-off issue.” Suspensions are typically based on multiple occurrences of a problem or issue. In other words, one guest review alone wouldn’t have resulted in a suspension against the basic requirements.
    • “I fixed the problem.” Making changes to your listing and hospitality is the best way to improve during and after the suspension. But failing to meet the minimum hosting standards for your previous guests is still grounds for suspension.
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