What happens to my payout if my guest cancels?

If a guest cancels (either before or during a trip), they’re automatically refunded according to your cancellation policy – unless the cancellation qualifies as an extenuating circumstance or a Guest Refund Policy case. Any refund amount will be deducted from your payout.

To find your updated payout amount, go to your transaction history.

If you’d like to offer a guest more money back, learn how to issue an additional refund through the Resolution Centre.