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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.

    What does it mean to pre-approve a guest?

    A pre-approval is a way for you to let a potential guest know that your listing is available to be booked for the dates they’ve inquired about.

    Once you’ve pre-approved a guest, they can automatically confirm a booking for those dates. The dates won’t be blocked on your calendar until the guests books, so you can pre-approve multiple guests at one time.

    Guests have 24 hours to confirm a booking that’s been pre-approved. After 24 hours, the guest can still request to book your listing with the price offered during the pre-approval – unless you remove the pre-approval.

    You can remove the pre-approval at any time from your message thread with a guest.

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