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    Request a refund

    Refunds should be easy. You can request them in the Resolution Centre – just be sure to try talking it through with your Host in your message thread beforehand.

    When to ask for help

    Every now and then, Hosts and guests aren’t able to make it work. If you haven’t come to an agreement within 72 hours, you’ll have the option to ask us for help mediating.

    Note: You have up to 60 days after your reservation's checkout date to submit a Resolution Centre request.

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