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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. If your check-in date is after 31 July, check back here on 1 July 2020 for an update.

    I have two accounts. Can I merge them?

    There is no way to automatically merge accounts, and we aren't able to move information or bookings between accounts. We recommend that you choose the account you'd like to use going forward and deactivate the other account.

    When you deactivate an account, any current reservations you have on that account as a host or a guest will automatically be canceled, so you may want to wait until those reservations are complete before deactivating the second account.

    Find out how to deactivate an account.

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