How to read and send messages
It all starts with a message, whether you have a question about a listing or want to book a stay right away. Getting in touch with a Host starts a message thread that you can always go back to, and once you’ve taken that first step, your inbox helps you keep all your communication organised for all your trips. Just go to your Inbox and click on a message thread to read an existing message or send a new one.
The fine print: You do have to be logged in to your Airbnb account to read or send messages, and you can only send 25 messages within any 24-hour period (we don’t think you’ll need to send any more than that).
Archiving messages
- Go to your Inbox and select the message thread you want to archive
- Click the Archive icon
- To read archived messages, choose Archived conversations from the drop-down menu
To archive a message, you’ll need to access your Inbox from a desktop computer. The archive feature isn’t available on mobile web or the Airbnb app.
To archive a message, you’ll need to access your Inbox from a desktop computer. The archive feature isn’t available on mobile web or the Airbnb app.
- Go to your Inbox and select the message thread you want to archive
- Swipe the message to show options, and tap Archive
- To read archived messages, go to your Inbox menu and tap Archive
If you’re a Host, find out more about how to manage your guest messages.
Note: If a message makes you feel uncomfortable or someone tries to get you to pay outside Airbnb, click or tap the flag icon next to the message to let us know. Please note that this feature is only available on the Airbnb website and not the app.