Why did my payout amount change after a guest changed their reservation?
When a guest submits a change request, it’s treated as a new booking, and the price is calculated at your current nightly rate. If you've adjusted your listing’s nightly rate since the original booking was made, your payout will be calculated based on this new rate.
If you want to keep the original reservation price, you can send your guest a Special Offer from your message thread:
- Go to your inbox
- Open your message thread with the guest you want to send a Special Offer to
- Click Send special offer