How do I reimburse a guest for a problem or missing amenity during their stay?
If a guest has a problem during their stay (e.g. an offered amenity like wifi is missing or the hot water doesn’t work), you can send them a partial refund through the Resolution Centre.
To give a partial refund:
- Go to the Resolution Centre on airbnb.com
- Choose the reservation you want send a partial refund for
- Under Select a Reason, choose Offer Partial Reimbursement
- Enter the desired amount, currency, and a message to your guest
Learn what to do if a guest breaks something in your place.