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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.

    How do ratings and reviews work for co-hosts?

    When guests leave a review after their trip, it will show up on the listing page as well as the profile page for the listing admin. The star ratings will also affect the Superhost status of the listing admin.

    If a co-host is listed as the primary host of a reservation, that’s who guests will communicate with and whose profile picture will be shown during the review process. However, any guest reviews and ratings will be left for the listing admin.

    To learn more, read about the differences between listing admins, primary hosts, and co-hosts.

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