Skip to content
    Navigate forward to access suggested results
    Skip to main help content

    What happens if my guest cancels their experience booking?

    If a guest cancels within 24 hours of booking (or if they cancel more than 7 days before the start of the experience), they will be refunded and you won’t receive a payout for that booking.

    The Extenuating Circumstances policy overrides all cancellation policies. If your guest cancels for an approved reason, you won’t get a payout for that booking.