Navigate forward to access suggested results
    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.
    Back to help home

    What should I do if a guest asks me to cancel or change their reservation?

    Please don’t cancel or change reservations on behalf of guests, because penalties may apply.

    Instead, ask guests to follow these instructions for cancelling or changing their reservation. They’ll just need to find their confirmation email, which has a link to modify the reservation.

    Did you get the help you needed?