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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. If your check-in date is after 31 July, check back here on 1 July 2020 for an update.

    Why aren’t my reviews shown in order?

    When someone browses your listing, reviews are ordered based on several factors that are relevant or helpful for guests, including things like:

    • How recent the review is
    • The language of the review
    • The country where the reviewer lives
    • The length of the review

    For example, if a French traveller browses your listing, recent reviews written in French or by French guests will be shown first. This helps guests read reviews that are relevant to them so they can decide if your listing is a good fit.

    However, even though a newer review might not show at the top of your listing page, all the reviews are still available for potential guests.

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