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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.

    Why can’t I use a prepaid debit card for the bank transfer payout method?

    For security purposes, we do not allow prepaid debit cards to be used for the bank transfer payout method.

    If you’d like to use the bank transfer payout method, you’ll need to use a current or savings account instead. You can also choose a different payout method.

    If you entered a routing number for a prepaid debit card and got a message saying this card isn’t supported, you’ll see the same message if you try to enter a routing number for a different prepaid debit card.

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