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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. If your check-in date is after 31 July, check back here on 1 July 2020 for an update.

    How long does Airbnb retain personal data?

    We generally keep the data associated with your user account for as long as you have an Airbnb account. If you close your Airbnb account, we will erase your personal data as described in our Privacy Policy.

    There is certain data that we may keep for longer as required or permitted by law. For example, we are required to retain certain data related to payment transactions for several years. Or, we may retain some data for fraud detection or safety reasons.

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