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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.

    Can I decline an alteration request?

    Yes, both guests and hosts can decline an alteration request to keep a reservation as-is. Guests and hosts may send an alteration request if they’d like to make changes to a confirmed reservation. If you accept, changes to the confirmed reservation will be reflected immediately. If you decline, the previous reservation details will stay confirmed. If the price changes as a result of your requested changes, the charge or refund will be processed immediately after you accept the changes.

    Here’s more info about alteration requests:

    • There are no penalties for declining an alteration request
    • While there are no time limits for responding to an alteration request, you can avoid cancelled reservations and miscommunications by responding quickly
    • Alteration requests can only be sent once a reservation is confirmed, and you can send or receive an alteration request any time before checkout – even if a guest has already checked in
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