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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.

    How can I hold dates for a guest?

    Sometimes hosts want to make dates on their calendar available so that only a certain guest can book. There are a few ways you can hold dates for a guest:

    If a guest requests to book

    Dates are automatically held once you accept a guest’s request to book until you accept or decline, the request expires, or the guest withdraws their request. If you accept, the guest’s dates will continue to be held while we’re awaiting payment or awaiting verification.

    If a guest sends an enquiry

    If your listing has Instant Book turned on, you can pre-approve an enquiry that a guest sent you and choose to hold dates during the 24 hours that guest has to accept or decline your pre-approval. The only way to unblock dates once a reservation is confirmed is to cancel it, which may result in penalties.

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