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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.
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    What can I do when a pre-approved booking expires?

    When you send a pre-approval, you’re giving a guest 24 hours to book a reservation before it expires. Here are a few ways to help a guest book your place even after a pre-approval expires:

    • Send a special offer
    • Ask the guest to send another booking enquiry if you’d like to pre-approve again using the same pricing from the original pre-approval
    • Ask the guest to send you a reservation request
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