Airbnb's Review Policy
In order to build a platform of trust, we ask our community to help ensure that reviews on Airbnb are useful, informative, and don’t expose our community to harm. Therefore, we expect that all reviews adhere to the following:
1. Reviews should not violate our content policy
Some content is never allowed on Airbnb. You can review Airbnb’s Content Policy to find out more.
2. Reviews should be unbiased
Reviews are most helpful when they provide unbiased and objective information. Therefore, we don't allow individuals or entities who own or are affiliated with a listing or experience to post reviews of their business. We also don’t allow individuals who are confirmed to offer competing listings or experiences to post reviews of their direct competitors.
You’re not allowed to incentivise positive reviews, to use the threat of a negative review to manipulate a desired outcome, or to influence another’s review with the promise of compensation.
You’re also not allowed to accept fake reservations in exchange for a positive review, use a second account to leave yourself a review, or coordinate with business partners to get positive reviews.
Additionally, reviews may be removed from the platform for stays where a significant violation of the Party and Events Policy has taken place. This is to help Hosts feel more comfortable intervening when a disruptive party takes place, without having to fear a biased review as a result.
3. Reviews should be relevant
Keep your reviews relevant to Airbnb and your stay or experience, since guests are reading your reviews to learn about the Host and their listing. Reviews that are off-topic can be distracting and don’t help other guests make informed booking decisions. For this reason, reviews should focus on your interactions with other community members and your time during the stay or experience.
To keep reviews relevant, we recommend avoiding the following:
- Commentary about a person’s social, political, or religious views
- Profanity, name-calling, and assumptions about a person’s character or personality
- Content that refers to circumstances entirely outside of another’s control
- Content about services not related to Airbnb (for example, an airline, rideshare, restaurant, etc.)
- Commentary about past Airbnb reservations, Hosts, or guests, or about the Airbnb product where it does not relate to the listing, Host or guest you are rating
When we receive a report of a review that violates this policy, we may remove the review from our platform. Repeated violations may lead to suspension or permanent deactivation of the account(s) responsible for the reviews.
Reporting a review that violates our policy
To report a review for violating Airbnb’s review policy, contact us.
If you feel a review is untrue
While we encourage and expect all community members to post reviews that contain objective and accurate information, Airbnb doesn’t mediate disputes concerning the truth of reviews. We expect the author of the review to stand behind the content of their review. If you want to respond to a review, find out how.
For more information on how we investigate and moderate review disputes, read about Airbnb's Dispute Moderation for Reviews.