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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.
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    Why aren’t custom promotions available for my listing?

    Plus listings, Luxe listings, and hotels aren’t eligible for custom promotions. Your listing also must have at least 3 bookings before it’s eligible for a custom promotion. In the meantime, you can still offer deals to guests by setting a lower price for specific dates, or setting up weekly and monthly discounts. 

    Custom promotions are currently not available in the United Kingdom, Australia, and China.

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