Mainland China: Extenuating circumstances for COVID-19
This article explains coverage for COVID-19 under our extenuating circumstances policy for reservations made by guests from mainland China for stays and Airbnb Experiences in mainland China. If a reservation has already begun (the check-in has passed), this extenuating circumstance does not apply. Read the global COVID-19 extenuating circumstances article for information on other reservations. In order to cancel under the policy, you will be required to attest to the facts of, and/or provide supporting documentation for, your extenuating circumstance.
What reservations are covered
- If guests are travelling from mainland China to another destination in mainland China, the extenuating circumstances policy applies to any reservations made on or before 28 January 2020, with a check-in date between 28 January 2020 and 1 April 2020.
- Domestic reservations made on or before 28 January 2020 with a check-in date after 1 April 2020, or domestic reservations made after 28 January 2020, will not be covered under the extenuating circumstances policy. The host’s cancellation policy will apply as usual, except where the guest or host is currently sick with COVID-19.
- For any reservations except domestic reservations in mainland China, refer to our global COVID-19 extenuating circumstances article for coverage details.
How it works
If you’re a guest, you can review your reservation’s cancellation policy and find cancellation options by choosing your trip from the Trips page. If you’re a host, you’ll find information in your hosting dashboard.
If your reservation is not covered, the host’s cancellation policy will apply as usual. We encourage you to contact your host or guest to discuss cancellations and refunds.
We’ve curated articles to help our community during this time in the Resource Centre. You can find the latest information on our COVID-19 response, from policy updates to resources for hosts and guests.
You can also read the extenuating circumstances policy to learn about coverage of circumstances unrelated to COVID-19.
We ask that all community members be mindful of respect, inclusion, and our nondiscrimination policy when interacting with other members of our community.
We will continue to review the application of this policy. Please monitor this page for updates and new information.