Health and safety guidelines for guests on experiences
As regions reopen after COVID-19 quarantine, it’s important to keep health and safety in mind. We’ve created the following guidelines based on guidance from experts such as the World Health Organization and the U.S. Centers for Disease Control and Prevention. In addition to these best practices, it’s important to monitor and follow all local public health recommendations when you book and before you attend any experiences.
While we hope these guidelines are helpful, you should also continue to monitor and follow all local and national recommendations and restrictions. Airbnb has instituted certain measures to help address health and safety concerns but these measures cannot eliminate all risk. If you are deemed to be in a higher risk category by the relevant experts (ex: elderly people, or people with pre-existing medical conditions such as asthma, diabetes, or heart disease), we recommend taking into consideration any extra precautions you may need to take when you are making the decision to participate in an experience.
COVID-19 safety practices (required)
Wear a mask and practice social distancing when required by local laws or guidelines
When required by local laws or guidelines, all hosts and guests must agree to:
- Wear a mask or face covering when interacting in person
- Maintain 6 feet/2 meters of distance from each other at all times
If you do not follow these requirements, your host may prevent you from participating in the experience and you may not be eligible for a refund.
Additional guidance for traveling during COVID-19
Don’t travel if you’ve recently been exposed to or have symptoms of COVID-19
To help protect the health and safety of our community, it is Airbnb’s policy that guests should not participate in an experience if any of the following are true:
- You are actively infected or have tested positive with COVID-19 in the past 30 days
- You suspect you are sick or have been exposed and are awaiting test results to confirm or deny a diagnosis of COVID-19
- You are showing symptoms or are concerned about possible infection of COVID-19
- You’ve had close, sustained contact with an individual confirmed or suspected to be infected with COVID-19, within the last 14 days
For more detail about what to do in the event of illness or exposure to COVID-19, review the following documents:
Keep your hands clean
Be sure to wash your hands before, during, and after your experience and bring hand sanitizer if you have it available.
- Wash your hands properly with soap and water for at least 20 seconds. Wash them before handling food, eating food, after interaction with a domestic animal or working animal, after going to the bathroom, or after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover your hands and rub them together until they feel dry.
- If you’re eating together, avoid family-style dining and buffets (opt for individual, plated services instead).
Guidelines for hosts
We’re also providing extensive guidelines for hosts. Read the guidelines for hosting experiences in reopened regions for more information on how hosts may need to adapt their experience to accommodate updated safety measures
What to do if you test positive for COVID-19
If you recently tested positive for COVID-19 or have started to feel any COVID-19 symptoms after attending an experience, consider informing anyone who may have been impacted or potentially exposed, in addition to relevant local authorities.