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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.
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    How are long-term reservation payouts processed?

    For long-term reservations, payments are collected and released in monthly instalments.

    We charge your guest the first month upfront and release that first payment to you 24 hours after their check-in date. Future payments are released to your payout method on a monthly basis for the duration of the reservation.

    If you're a new host, we may hold your payouts for 30 days after your first reservation is confirmed. If your first reservation is more than 30 days away, your payout will be released 24 hours after your guest’s scheduled check-in. This will apply to any payouts scheduled to be released during those 30 days.

    You can check the status of the monthly payouts in your transaction history.

    The reservation code and guest name is recorded on each payout line in both Future Transactions and Completed Transactions.

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