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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.
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    What does an adjustment on my transaction history mean?

    An adjustment is an amount of money a host owes as a result of a cancellation, reservation change, or violation of our Guest Refund Policy.

    To check the status of an adjustment:

    1. Go to your Account Settings
    2. Click Transaction History

    Adjustments are applied against payout method of the associated reservation and automatically deducted from the next scheduled payout. If your reservation follows Payout Routing Rules, the adjustment will be split according to the percentages that you set up, on a per-listing basis. Please note that this excludes adjustments and refunds approved through the Resolution Center. 

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