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    What does it mean to enforce or waive my cancellation policy?

    If your guest changes a long-term reservation with fewer than 30 days notice, you have the option to either enforce or waive your cancellation policy.

    If you enforce your cancellation policy:

    • Your guest is charged for the remaining nights of the original reservation up to 30 nights from the date of the alteration request
    • Your cancellation policy is immediately reinstated after the alteration is accepted
    • Your calendar will be updated with the new dates

    If you waive your cancellation policy:

    • Your guest is only charged for the actual nights stayed
    • Your cancellation policy is only waived temporarily to allow for the alteration, but it’s not waived for the entire reservation
    • Your cancellation policy is immediately reinstated after the alteration is accepted
    • Your calendar is updated according to the new dates

    If your guest alters the dates of a long-term reservation with more than 30 days notice, you won't see the option to accept or decline the alteration request since the long-term cancellation policy already covers those 30 nights.