Skip to content
    Navigate forward to access suggested results
    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. If your check-in date is after 31 July, check back here on 1 July 2020 for an update.

    Is providing identification to Airbnb secure?

    The identification info you provide to Airbnb is governed by our Privacy Policy and transmitted using secure encryption, the same process that websites use to transmit credit card numbers.

    When we receive information from your driving licence, passport, or national identity card, we store the number in an encrypted form, so you should only have to confirm your identity once.

    Only authorised Airbnb employees are allowed access to your original documentation for troubleshooting or internal purposes.

    Our third-party databases store information according to our written instructions.

    Did you get the help you needed?