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    Longer than usual waiting times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.

    Why was my listing deactivated?

    To help make sure guests aren’t contacting you if you're unable to host and to preserve your response rate, your listing may be deactivated:

    • If you let 4 consecutive reservation requests or booking enquiries expire
    • If you decline consecutive reservation requests and booking enquiries over an extended period of time
    • If you consistently take more than 7 days to pre-approve an enquiry

    Reactivate your listing

    If your listing is temporarily deactivated, you’ll receive an email with instructions on how to reactivate it. You can also reactivate your listing at any time from your dashboard. It may take up to an hour for your listing to appear in search results after it has been reactivated.

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