What should I do if I can't get in touch with my host?
If you’re having trouble getting in touch with your host, here are a few suggestions. But first please bear in mind that you can only contact your host via email or phone if they’ve accepted your reservation.
- Give your host a little time to respond: Keep in mind that your host may live in a different time zone.
- Send a message on Airbnb: Find your host in your messages and send them a note.
- Call your host using the app: Open the Airbnb app, go to Trips and tap your trip. Then, tap Your home reservation. You’ll find an option to call your host there. If you’re already on your trip, you may need to tap your check-in date to find the call option.
If you can't find your reservation with this host, get help.