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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. If your check-in date is after 31 July, check back here on 1 July 2020 for an update.
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    Why did I receive an email from Medallia on behalf of Airbnb?

    Airbnb partners with a company called Medallia to help understand and improve your experience using Airbnb. Medallia specializes in helping companies collect and use feedback from their customers.

    From time to time, you may receive an email from Medallia on behalf of Airbnb asking for your feedback about your recent experience with Airbnb. We greatly appreciate when you're able to take a few minutes to let us know how things are going so we can make your Airbnb experience even better.

    If you no longer want to receive these emails, click Unsubscribe at the bottom of the email.

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