Responding to enquiries & requests

Why was my listing paused or suspended?

What should I do if a guest asks me to cancel or change their reservation?

Can I decline an alteration request?

How can I help a guest book my place?

Why are hosts asked to respond within 24 hours?

What if a guest doesn’t respond to my alteration request?

What does it mean when a reservation is “not possible?”

What can I do when I get a booking enquiry?

What does awaiting payment mean?

What can I do when a special offer expires?

What can I do when a pre-approved booking expires?

What are response rate and response time and how are they calculated?

How do I withdraw an alteration request?

If I specify that my listing is safe or suitable for children, what should I know?

What does it mean to pre-approve a guest?

Can I change the price of a pending or confirmed reservation?

Can I give a guest a custom price?

Can I decline booking enquiries or reservation requests?

What does each reservation status mean?

What is a pre-approval?