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Help with your trip

Find out what to do if you need to make changes or get help after booking your reservation, or during your trip

Booking & reservation status

Why are two or more of my reservations under one trip?

Should I book if I have not heard back from the host?

How do I submit a reservation request?

How do I find my reservation?

How do I print my reservation details?

What happens if my reservation request is declined or expires?

Problem with a host or listing

What if a host asks for more money?

Where can I find check-in information for my trip?

What should I do if I can't get in touch with my host?

What is Airbnb's Guest Refund Policy for homes?

What is the Resolution Centre?

What if a host informs me that the listing I have already paid for is now unavailable but they have an alternative?

Post-trip issues

How do I request a refund from my host for a problem I encountered at their place?

What should I do if I break something at the place I'm staying?

What should I do if I forgot something at a place I stayed?