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COVID-19 update
To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. If your check-in date is after 31 July, check back here on 1 July 2020 for an update.
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ID and verification
How does it work when Airbnb verifies your identity?
What does it mean when someone’s ID has been checked?
How do I submit my government ID?
Is providing identification to Airbnb secure?
What are the requirements to book on Airbnb?
How do I verify my phone number?
Why do I need to have an Airbnb profile?
Does Airbnb perform background checks on members?
Why do I need to do the ID verification as a Chinese host or guest?