Airbnb.org is a nonprofit organization that works with other nonprofits, governments, and referral entities to provide people with temporary emergency housing in times of crisis.
Through current programs and former initiatives such as Frontline Stays, we’ve worked with communities to help people in times of crisis since 2012.
Airbnb.org is an independent nonprofit organization with its own board of directors, but Airbnb covers its operating costs, so that community donations go even further to support people in times of crisis.
Airbnb.org is a tax-exempt public charity under Section 501(c)(3) of the US Internal Revenue Code. Contributions to organizations with 501(c)(3) status may be tax deductible.
You can support Airbnb.org by hosting or donating. Hosts may choose to host Airbnb.org stays for free or at a discount or donate a percentage of each payout.
These Hosts have an Airbnb.org supporter badge on their profiles to recognize their contributions and help spread the word to our community.
Anyone with an entire home or apartment to offer can host emergency stays for people in times of crisis through Airbnb.org. In some locations, shared rooms and private rooms are also eligible for the program. This is dependent on advice from local authorities related to the spread of COVID-19.
The listings available on the site are as diverse as the Hosts who list them. Find out more about home types to see how to describe your space.
Like all Hosts on Airbnb, Hosts offering emergency stays through Airbnb.org must meet our hospitality standards, which include accurately representing your listing and availability, as well as providing a safe, secure, and clean space for guests. All Hosts and guests are required to uphold Airbnb’s community standards.
Airbnb.org works with nonprofit organisations and resettlement agencies specialising in crisis response and refugee resettlement to facilitate on-the-ground support, including assessing the needs and eligibility of potential guests. Airbnb.org does not currently provide a direct intake process for individuals in need of emergency assistance.
Eligible individuals may include:
After eligibility is established through a partner nonprofit organisation, referral organisation or its service providers, guests may also be required to set up an Airbnb account, which may include identity verification checks.,
In order to book an emergency stay through Airbnb.org, you must meet eligibility requirements and be approved. In some instances, it is possible to request a stay as an individual. In other instances, you must be referred or assisted by a nonprofit partner or other organization in order to utilize stays.,,
In some instances following a crisis event, Airbnb.org activates a program which allows people who have been impacted to request emergency housing directly. In these instances, you’ll find an article in Airbnb’s Press Room with information about the event and a link where you can submit a request.
You’ll need to log into or create an Airbnb account, confirm your eligibility address, answer a few questions, and agree to certain terms.
After you submit your request, Airbnb.org may get in touch to check on additional details. Airbnb.org aims to review all submissions within 24 hours. If your information can’t be verified or it doesn’t meet Airbnb.org’s eligibility criteria, you’ll receive an email to let you know.
In other instances, people must be referred or assisted by an Airbnb.org nonprofit partner or other organization in order to book or utilize a stay. In these instances, it is not possible for individuals to apply for emergency housing directly.
If you’re approved, you'll receive an email inviting you to browse available Airbnb.org stays. Here are a few tips to keep in mind:
We’re here for you. Airbnb Support Ambassadors are available 24/7, with a dedicated team that specialises in Airbnb.org issues. Contact us
In an emergency or if your personal safety is threatened during a stay, contact the local police or emergency services right away.
If you need help from Airbnb with a safety concern, contact our Trust and Safety team.