What’s required to host Airbnb Experiences
Airbnb Experiences are activities hosted by locals who know their city best. Experiences are vetted for quality, and hosts, co-hosts and listings are expected to meet our standards and requirements.
Here’s what we’ll ask of you as a host or co-host.
Basic standards
- Identity verification: Verify your identity and, where applicable, pass background checks and other vetting.
- Licence and certification: Maintain valid licences, insurance and certifications relevant to the activity. Provide proof when required.
- Knowledge: Have formal training or relevant background, which means at least 5 years of hands-on work in your field, press coverage or other endorsements of your leadership, or family heritage or multigenerational knowledge.
- Activity: Connect the experience to what a city is known for and the local culture, cuisine or people. Encourage guests to participate and get to know you and one another.
- Place: Choose a location that’s safe, clean, comfortable and well equipped for the experience.
Businesses that host: Verify the identity of and, where applicable, conduct criminal background checks on your personnel. Ensure anyone hosting reservations has proper insurance, licensing, training, knowledge and education.
Listing standards
- Title: Focus on the main activity. Start your title with a verb that conveys what guests will do during the experience – like “explore”, “discover” or “taste”.
- Description: Complement your title with details that emphasise why a guest might book the experience, who you are and what makes the location special.
- Photos: Submit at least 5 high-quality, colour photos. Share as many as you need to set clear expectations. Include one distinct photo for each item on your itinerary.
- Itinerary: Outline the specific agenda items from start to finish, so guests can decide whether it’s a good fit. Include at least 3 items, and cover only one experience per itinerary.
Experience submissions and changes made to approved listings will be reviewed. If you cross-list similar activities on other platforms, we recommend reserving the Airbnb Experience time slots exclusively for Airbnb guests.
Hosting requirements
- Bookings: Honour guest reservations and avoid cancelling for preventable reasons.
- Messaging: Communicate with guests promptly before their reservation starts.
- Safety: Choose a safe venue and provide guests with proper training and equipment to prevent injury. Have a plan for dealing with emergencies.
- Ratings: Maintain high star ratings from guests.
- Listing: Keep your listing details accurate, including the location, start and end times and any co-hosts and guest requirements, such as the appropriate age and skill level for activities.
The vetting process is ongoing. Airbnb reviews guest feedback, host cancellations and reports to customer service about the safety and quality of experiences. If our standards and requirements aren’t met, we may issue warnings and suspend or remove listings or host accounts.
In addition to what’s outlined above, you also need to comply with Airbnb’s Terms of Service and Host Ground Rules and Hosting Safety Policies.
Read the full Airbnb Experiences standards and requirements.
Information contained in this article may have changed since publication.
