Note: This article is relevant if you purchased travel insurance with Europ Assistance before March 31, 2025 (for Customers in the Netherlands), April 17, 2025 (for Customers in Ireland, Italy, Austria, Spain, Portugal and Germany) and May 15, 2025 for Customers in the UK. If you purchased reservation insurance through Europ Assistance before April 17, 2025 (for Customers in France), please refer to this article for coverage information.
As of September 2022, guests who live in the United Kingdom, Germany, Spain, Italy, Ireland, Netherlands, Austria, and Portugal can purchase travel insurance on the checkout page.
The travel insurance policies are offered by Generali's Europ Assistance Group, trading under the Europ Assistance name in the EU and UK.
Don’t live in this country or region? Get more info on where insurance is available. Guests everywhere can also purchase travel insurance outside of Airbnb, directly through a travel insurance company’s website or by shopping around on a comparison site.
You’ll be given the option to add travel insurance on the checkout page when making your Airbnb booking. Before you do, be sure to review the details of the insurance policy being offered and what’s covered to make sure it’s right for you.
Shortly after your reservation is confirmed, you’ll get an email confirming your insurance purchase and providing a copy of your insurance policy. That email will also include a link to your policy details page, which is where you can cancel your policy, start a claim, and more.
Your travel insurance policy will be automatically updated if the dates of your reservation or guest count change and there is no claim on the existing policy. If the change impacts the total price of your reservation, you’ll be charged or refunded an adjusted amount for your travel insurance.
The Europ Assistance travel insurance policy includes:
Although pandemics aren’t covered by travel insurance, COVID-19 is covered in some situations because it’s considered to be a serious illness. Unexpected illness is a covered reason under the travel cancellation, medical assistance, and travel curtailment benefits. You’re not covered for travel disruptions caused by COVID-19, like border closures and quarantine mandates.
Please note that if you file a claim due to COVID-19, you’ll be asked to provide documentation showing that you, a family member (for example, your child), or someone staying with you at the Airbnb accommodation tested positive while under the virtual or in-person supervision of a qualified medical professional.
Every policy covers the guest who purchased it and the people who are staying with them at the Airbnb accommodation. These people don’t have to be added to the Airbnb reservation or named on the policy in order to be covered, and there are no age restrictions.
UK residents can cancel their policy within 14 days of purchase for a full premium refund. Please note that you can’t cancel your policy after you’ve departed on your trip or started a claim, even if you’re within the 14-day cooling-off period.
To cancel your policy, just go to your coverage overview page and select Cancel policy.
Claims are handled by Europ Assistance from start to finish. You can start a claim by going to your coverage overview page and selecting Start a claim or by contacting Europ Assistance directly.
If you have questions about your policy, need help with a claim, or want travel assistance contact Europ Assistance by calling +44 (0) 203 7888 656 or emailing infoairbnb@roleurop.com.
For UK residents, travel insurance is underwritten by Europ Assistance S.A. UK Branch.
Europ Assistance S.A. is supervised by the French Supervisory authority (ACPR), 4, place de Budapest, CS92459 - 75436 Paris Cedex 09, France. Europ Assistance S.A. UK Branch is authorized by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available on request. Europ Assistance S.A. UK Branch FCA register number is 203084.
For UK residents, this travel insurance is arranged by Airbnb UK Services Limited. Airbnb UK Services Limited is an appointed representative of Aon UK Limited, who is authorised and regulated by the Financial Conduct Authority. Aon UK Limited’s FCA register number is 310451, you can check this by visiting the Financial Services Register | FCA or calling 0800 111 6768. Travel Insurance is available to guests aged 18 and over. Full terms and conditions apply. Travel Insurance is regulated by the Financial Conduct Authority, the remaining products and services are not regulated products arranged by Airbnb UK Services Limited. FP.AFF.343.LC
You’ll be given the option to add travel insurance on the checkout page when making your Airbnb booking. Before you do, be sure to review the details of the insurance policy being offered and what’s covered to make sure it’s right for you.
Shortly after your reservation is confirmed, you’ll get an email confirming your insurance purchase and providing a copy of your insurance policy. That email will also include a link to your policy details page, which is where you can cancel your policy, start a claim, and more.
Your travel insurance policy will be automatically updated if the dates of your reservation or guest count change and there is no claim on the existing policy. If the change impacts the total price of your reservation, you’ll be charged or refunded an adjusted amount for your travel insurance.
The Europ Assistance travel insurance policy includes:
Although pandemics aren’t covered by travel insurance, COVID-19 is covered in some situations because it’s considered to be a serious illness. Unexpected illness is a covered reason under the travel cancellation, medical assistance, and travel curtailment benefits.You’re not covered for travel disruptions caused by COVID-19, like border closures and quarantine mandates.
Please note that if you file a claim due to COVID-19, you’ll be asked to provide documentation showing that you, a family member (for example, your child), or someone staying with you at the Airbnb accommodation tested positive while under the virtual or in-person supervision of a qualified medical professional.
Every policy covers the guest who purchased it and the people who are staying with them at the Airbnb accommodation. These people don’t have to be added to the Airbnb reservation or named on the policy in order to be covered, and there are no age restrictions.
EU residents (excluding France) can cancel their policy within 14 days of purchase for a full premium refund. Please note that you can’t cancel your policy after you’ve departed on your trip or started a claim, even if you’re within the 14-day grace period.
To cancel your policy, just go to your coverage overview page and select Cancel policy.
Claims are handled by Europ Assistance from start to finish. You can start a claim by going to your coverage overview page and selecting Start a claim or by contacting Europ Assistance directly.
If you have questions about your policy, need help with a claim, or want travel assistance:
The travel insurance policy described in this article is underwritten by Europ Assistance S.A.(EASA), acting through its Irish Branch, Europ Assistance S.A. Irish Branch (EAIB), whose principal place of business is Ground Floor, Block B, Riverside IV, SJRQ, Dublin 2, Ireland, DO2 RR77 and is registered with the Irish Companies Registration Office under number 907089. EASA is authorised by the French Supervisory authority, Autorité de Contrôle Prudentiel et de Résolution, 4 place de Budapest, CS92459 – 75436 Paris Cedex 09, France and EAIB is regulated by the Central Bank of Ireland for conduct of business rules.
EU residents who purchased insurance pre-16 September 2025: Travel insurance is offered by the insurance intermediary Aon Iberia Correduria de Seguros y Reaseguros S.A.U., assisted by Airbnb Marketing Services S.L.U. acting as an external collaborator. Aon’s registered office is located at C/ Velázquez, 86D, 28006-Madrid, Spain. Aon is registered at the Commercial Registry of Madrid on Sheet M-19857, Volume 1577, Page 122, tax identification number A-28109247, and it is registered on the Directorate-General of Insurance and Pension Funds’ Register of Insurance and Reinsurance Distributors under number J0107. Aon has the financial capacity and professional insurance, according to Royal Decree-law 3/2020, of 4 February 2020, on urgent measures transposing into Spanish law various European Union directives in the field of public procurement in certain sectors; private insurance; pension plans and funds; taxation and tax litigation.
Post 16 September 2025 (following transfer to ASIASL/Europ Assistance): Your Travel insurance is administered by Airbnb Spain Insurance Agency, S.L.U., (ASIASL), a non-tied insurance agency registered in Spain with number AJ0364 in the Administrative Registry of Insurance Distributors of the Directorate General for Insurance and Pension Funds. ASIASL registered office is Calle Casanova, número 2-4, P.9, 08011, Barcelona, Spain. In the event you objected to the transfer, your Travel insurance is administered by Europ Assistance S.A. Irish Branch. The insurance policy benefits and services are described on a general basis and are subject to certain conditions and exclusions.