Setting expectations with an accurate location

A listing’s location can play a big role in whether guests decide to make a reservation. And once guests are booked, they need your exact location for a seamless check-in.

It’s vital that you display an accurate location on your Airbnb listing. It’s also a good idea to provide similar info in your listing description. “I describe in my description where the home is,” says Juliette, a Host Advisory Board member in Nairobi, Kenya.

You can only make changes to your address up until you accept your first booking. After that, you’ll need to contact Community Support for help.

There’s no such thing as being too specific when it comes to directing guests to your place before check-in. Juliette shares her GPS coordinates with guests. She says she also shares exact details, such as the colour of her gate and what’s written on it.

Juliette also remains available around check-in, in case guests have any trouble finding the place. “Since they have our contacts, they normally call us with any issues,” she says.

You can add more info, such as details about the neighbourhood and parking, to your listing description. Along with the map, this can help guests know what to expect and give them confidence in their booking decision.

You can add directions and other details in the Listings tab. Along with the map, this information can help check-ins go smoothly.

• Arrival guide: Provide directions with tips for guests traveling by car or public transit. Include parking options. Your arrival guide is automatically shared with guests once their booking is confirmed.
• Neighborhood description: Share highlights about the neighborhood, such as whether it’s busy or quiet, or has sidewalks with or without curb ramps.
• Getting around: Let guests who haven’t booked yet know how to get around locally and what parking is typically like.

There’s no such thing as being too specific when it comes to directions. Juliette, a Superhost in Nairobi, Kenya, shares her place’s GPS coordinates with guests, as well as the color of the gate and what’s written on it.

Other tactics for making navigation easier include affixing large house numbers to the front door and installing better lighting along the driveway.

Keshav, a Host Advisory Board member in New Delhi, India, gets even more creative to help guests find their way. “Our mud houses are difficult to locate,” he says. “We’ve started to think about how we can put up signage on the main street.”

If guests have trouble finding your place, consider adding street numbers to your front door or better lighting along the driveway.

Sometimes, you might have to get a little creative. “Our mud houses are difficult to locate,” says Keshav, a Host Advisory Board member in New Delhi, India. “The street structure is a little different. You really need somebody to be able to take you there.”

Keshav has been troubleshooting how to make it easier for guests to check in without assistance. “We’ve started to think about how we can put up signage on the main street, a little board that is permanent,” he says.