Dear Andres, what a strong and negative review, I didnt expect this. I would have been able to work with your desire to give more clarity of your flex in an outtime, but when I work on giving you more flexibility on your arrival and departure time then I think this review is not truly. You always had the option to check in yourselfs but I have the goal as a host to be there to welcome you.
The shampoo, conditioner and bath oil were on the shelf under the sink in the bathroom as I explained to Bas, your collaege. Also about the possibility to put the heating on and the fact that the door was jammed but that it is able to close.
As of the jamming door concerns, it was not possible to find a constuctor to fix it as once as I couldnt do it myself. You explained everyone was comfortable with the swift sollution. All in all Andres, I am shocked about your review as I have done all I can to make your stay comfortable. Really sad to hear this, really.