Rockwood is listed as having 3 units on the property. We do have agreements and signs asking guests to keep noise levels low and apologise for any loudness on their part.
In the Guest Info, it also clearly states there is nobody present on the property - only Guests who retrieve their keys from the safe and switch on the fridges. Due to electrical storms we cannot leave fridges running permanently.
The owner noticed the little plate stove was left with ingrained burn stains that he has now sorted out.
The leaks are new, first time ever that leaks were reported - the owner is attending to that today, thank you for letting us know.
Pillow are a tough one as some like them fluffy while others like them flat. We will check and see what the situation is and replace if necessary.
In summer, we have an aircon unit that is used to keep the rock cave cool - while temperature is still moderate, we do have a strong fan for guests to use.
Thank you for your input, we value being alerted to problem areas so that we can make Rockwood better and better.