We are really sorry for all misunderstandings that might happened after your stay in our home.
We did never say that we provide a personal hygiene supplies, and still we have all necessary for the one or two person, but we can't provide shampoo, soap and shower gel for all of your five-person family. It is really intimate thing....
Also, when you came back 2 hours after you checked out to pick a half of the bottle of Fanta juice and the rest of food remains from the fridge, our cleaning lady gave to you all that she didn't throw away at that moment, but it was in the trash anyway.... We are not at all in any obligation to store your food remains after you did checked out. Lady was just doing her job -cleaning the apartment after your stay. And, btw, she has a lot of job.
We are hosting for more than 4 years, and we are a superhost for more than two years constantly with 5-stars rank. We think that says everything about us as a hosts and as a people. Wish you all the best,
Mare & Tade