It saddens me you felt the guesthouse was not up to your standards. While you were here, I would have appreciated being notified so I can immediately attend to any complaints. I am constantly available 24/7 to make certain my guests are comfortable and have everything needed.
I myself clean the bathroom shower, toilet, sink, cabinetry, and counter sinks, immediately after every guest departure. The kitchen floor is scrubbed as well as the counter tops, stove top, microwave, and sink. In actual fact, I found it difficult to believe you were accurately reporting any problems whatsoever. I am very proud of this property, therefore spend considerable time, money and effort making certain everything is sanitary and presentable. You are the rare person who has complained about anything whatsoever.
BTW, the kitchen is completely supplied with brand new pots and pans. There is an entire drawer of silverware, the cabinetry contains cups & glasses. Perhaps you did not open all the cabinetry. Paper towels are in abundance, so if you were missing having napkins available, you were most welcome to ask me for them.
Regarding the white IKEA comforter stains, everything is always laundered. What you did not know is we had a well water failure, so some rust came through. Week before last we corrected the problem.
One more correction is we are only ten min. to our main street, State St., here in Santa Barbara. I have always felt we live at the apex of everything good. It is 20 min. to downtown SB, the beaches, UCSB and SBCC, and 20 min. to the Santa Ynez Valley with all the wine-tasting, Solvang's Danish pastries, etc.