Thank you for your feedback. To address your issues one by one. Yes, there are farms all around this area. Roosters are illegal in Ojai proper but so are vacation rentals. One cannot rent a house inside the city limits for less than one month, by law. Our vacation rental is in an unincorporated area, that allows for such farm animals and they are part of living in the country. Also, for many reasons, we do not provide toiletries. I will make that more clear on our (Hidden by Airbnb) page so our future guests are more aware. We do have a lockbox on the property but we have a policy that we meet each of our guests in person, upon check-in, unless it is absolutely impossible to do so. That way, if there are any questions or concerns we can answer and/or address them up front. I understand, there was some miss communication about your arrival. We are normally right on time and really do strive to be so. Lastly, you asked us to come fix the internet for you once, which we did right away. Had we known that it continued to malfunction, we would have rectified that immediately. We understand that WIFI is a staple amenity these days and we are sorry for that inconvenience.