Thank you very much for your feedback! We are very sorry that you fell that you had a poor experience in our apartment and that it didn’t meet your expectations. Please keep in mind that we are not a hotel and we need to set the exact check in time so a member of our team can come to the apartment and do the check in. That’s why we were giving our best, from the moment of your booking, to help you to arrange the time.
Regarding noise, we are sorry to hear you had a bad night sleep because of the noise from the street. As you know, the apartment is situated in the very heart of Vienna’s city centre and some street noise can occur from time to time, especially in the apartments facing the main street. We have alternative apartments, that are overlooking the back side which are quieter.
Once again, we sincerely regret that your expectations were not fulfilled 100%, but thank you for your feedback, that will help us to improve our services and offer our guests an even better service. We are giving our best so our guests can enjoy their stay in Vienna and we sincerely regret that you didn’t.