After about 5 hours of cleaning our whole apartment, as we always do, we gave over the keys to Aurélie and Julien, only to be harassed in the evening with messages about the status of our flat. I'd like to mention that we've been hosting over 100 guests and we never had complaints of this kind. They went overboard in finding strange things to complain about: the toilet brush (it's a toilet brush - we won't buy a new one for each guest), the bottom of the garbage bin; they even took off the perfectly clean sheets to inspect the mattresses etc. They went through our cupboards to look for cleaning apparel (which was all there) but claimed we didn't have any. They also claimed we didn't wash the floors, which we had just done a few hours prior. To be honest I felt flabbergasted, insulted and very disappointed, especially because I had taken the day off to spend it cleaning. On top of it all, they left a milk bottle in the fridge that leaked all over our stuff and resulted in a lengthy cleaning procedure. Also, we don't have any children and were not asked about any kind of children safety aspects. It's perfectly fine stairs.