It is clear in our description that we dont have a refrigeration and that the kitchen is basic and only for light cooking. We can't provide or you can't expect a resort-like accomodation for the price. Otherwise we would be charging more. Also, we didn't complain that you took one of our towels with you. It may be a small item but because of our low rate, it cost half a day of your rental to replace it. We didnt claim a reimbursement from Airbnb for it as a considerate gesture to our guest and we just write it off as a cost of doing business. Thanks for your review, I'll be more frank and candid when making my future reviews. Hopefully, you read first the description of the place and see the pics before booking and writing your comments. Otherwise, you will always be disappointed by expecting a star-rated accomodation by just paying a dime. As to the cleanliness, we will try to improve.