Response from Vicky:
1.There was nothing wrong with the toilet before you checked−in.But after you checked−in,the toilet was plugged because you threw the trash in it.And because of your behavior,we had to use 200 yuan to unclog.The cost should be on yours,but we pay it ourselves and without complaint.The receipt of unclogging the toilet is still kept by us,we do also have other photos and videos to support what I say.Before you checked−in,we had told you clearly that nothing can be thrown into the toilet,but you ignore what we told you.The toilet was plugged and did smelly because of your unproper use.More than 90 customers comments can show everything.
2.It was Winter when you stayed at our house,but you still opened the air conditioner in a low temperature .When you asked for a free cleaning,we found that the air conditioner still opened with opening door and window.And that time,you were not in the house
3.One cleaning for free per five days was rudely asked by you.Still,we did not say a word and did two times free cleaning for you.Disinfected sheets were changed,the trashes were thrown,we even installed a dryer machine as you asked.The cleaning took me four hours to finish it.When I got back home,it was already 9pm.You should know that extra cleaning needs extra fee,100 yuan per time,but we did two times free cleaning for you.After finishing,there was not even a thank you from you.I treated you as my friend,but you did not respect us at all. Our house is homestay,not hotel,the trash should be thrown by yourselves.In some foreign countries,you can throw the trash once a week,but in China,the trash should be thrown everyday.You are Chinese,you should know about this.
4.Considering that there may be a long time for you to go back China,we told you many Places of interest and something good for eating,however,you never give us a polite response.
5.In Guangzhou a queen room for one night needs about 350 yuan.Our house have two bedrooms,two bathrooms,one living room ,kitchen and garden,the price just a little bit expensive than a queen room.
We sincerely thanks for your staying.Maybe our house is not as good as you think,but still want you to treat it as you own house instead of this.We will also keep on improving.Though there's some troubles on my airbnb way,we still believe that interaction is both side.Hope we can respect each other.
Thanks again!Beat wishes for you