Thank you, Michael for staying with us.
Kindly be advised that although I may not be on site as I travel back and forth between Bangkok and Phuket, there will always be my staffs (reception, cleaning maid, and maintenance staff) to welcome and assist on your needs.
Regarding the beach view, kindly note that I have already clarified (as well as referring you to the link) that the ocean-view room you requested is not available. And that the room that you will be staying does not have a full ocean-view (as it is the Family room). The offer I sent was also based on the Family-room, not Ocean-view which has higher rates. You have also confirmed.
It is my apology if there has been any confusion caused. But I do hope you had a good stay with us.