Hi Chhaya, thanks for your review.
I will now respond with the full account of what actually happened.
Our website price is "from $590*" which is our off peak rate.
Easter is the busiest time of the year in Ulladulla and not considered "off peak"
As for the number of people, you booked the Lodge for 14 guests.
Yet you brought 20 guests and could not tell us how many kids there were.
Our check out time is 10am and checkin is 2pm. The reason we did not allow an early checkin was because we were cleaning the lodge after the family before you checked out.
We were not letting you into the Lodge until it was spotless for you.
You did not request an early checkin for the kids, it was to set up the lodge for a surprise 40th birthday celebration for your husband.
My solution was that you could take the kids to watch the blessing of the fleet street parade whilst we cleaned in preparation of your arrival.
Is it too much to ask you to wash and put away your dirty dishes, take sheets off the bed, clean up your party mess and put a soiled nappy in the outside bin rather than in a bedroom? Also, knocking picture frames off the wall is not really acceptable, no matter where you stay.
I doubt whether any accommodation provider would disagree .
P.S. You did sign our lodge policy regarding cleanliness before departure