Maria Laura was not a happy camper. I had Jonathan, my official co-host, set up the room, and he was available for any requests or concerns when I was not.
Complaint #1: The bathroom sink wouldn’t drain BUT the stopper was in the closed position! - easily fixed when pulled out/opened!
Complaint #2: Ran out of toilet paper BUT my co-host handed over flushable wipes until he was able to get to the store and get more, which Felipe, her boyfriend, said was fine.
Complaint #3: General cleanliness BUT the room was cleaned and prepared to its usual standard (and we usually get high marks for cleanliness or we wouldn’t have earned Superhost status).
All in all, we made great efforts to respond to each of her requests/concerns with care and in a timely manner. I’ve been hosting for years and my high ratings and great reviews are both consistent and very meaningful to me. I hope this negative review will be seen in its proper context.